About Us

Fulcrum is an inbound and outbound call center and business processing outsourcing provider in the Pune. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle. We use our business-process knowledge and resources to create and implement solutions with and for our business customers worldwide. The company has 9 years of experience in providing best-in-class outsourced solutions to SMEs and as well as largeĀ  enterprises.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering outstanding customer experience with every interaction. Our company believes that customer experience is key to establishing lasting value for both business and their customers. We do this by creating integrated platforms, which include multiple customer channels and process support. These platforms enable us to consistently build and deliver stellar service across channels and locations across the globe. Whether the company needs a fully integrated customer service or market research transcription that can be bundled with data collection and coding services, Fulcrum provides organizations with the right tools, best practices and the most talented people to support them every step of the way.

What sets our apart from other contact center and BPO providers?

  • Collaborative client relationships
  • Strong customer focus
  • Global expertise
  • Dynamic and nimble approach to management
  • Analytics and insight
  • Results-driven
  • Customized solutions for every enterprise
  • Transformational results

The industries we serve

  • Banking and Finance
  • Travel and Hospitality
  • Technology
  • Insurance and Underwriting
  • E-commerce
  • Travel and Tourism
  • Government Agencies
  • Media and Communications
  • Consumer Electronics
  • Transportation
  • Healthcare
  • Food
  • Automotive
  • Retail

Contact to us